Shipping & Returns

We may update this information from time to time, so please check back regularly to ensure that you have the most up-to-date information about your order. If you can’t find the information that you’re looking for below, please check out our FAQs or contact info@timebirds.com.

We are manufacturing and shipping more units to our fulfilment centers on a regular basis, but those shipments are heavily disrupted due to the impact of COVID19 on global logistics and freight. We fulfil orders in priority of order date so the best way to secure an early dispatch is to place your orders now. Please see each product page for details on estimated shipping times when placing your order.


Shipping

COVID-19 Notice:

Our couriers and freight providers have already made us aware of significant delays in shipping and distribution that are beyond our control and being experienced globally. Rest assured, we are working hard to deliver orders as quickly as possible and we endeavour to keep you updated regularly.

 

For the latest information from our delivery partners, please visit their websites. 

 

When in stock, our products are generally shipped within 1 to 2 business days after placing your order. For more shipping updates, please check each product pages.

 

We dispatch orders in whole and do not dispatch part orders. If your order contains both in-stock items as well as pre-order items, we will hold the entire order until the pre-order item's release date before dispatching all items together.

 

By default, all prices are displayed in USD currency. You can change and place your order in EUR, AUD or GBP by using the currency selector located on the bottom of our page.

 

International orders:

We are currently only shipping to the USA and Australia. Our orders may be shipped from our US warehouse or Timebirds HQ in Australia. We are working hard to open our Timebirds products to more destinations soon.

 

Duty, Customs and Taxes:

You will not always be required to pay duty, customs fees or import taxes, as sometimes they will not apply to you or your order depending on your location. If such costs do apply to your order or are otherwise charged to us, then you are responsible for these types of charges, and we may pass on such costs to you for payment. So, it is important that you make yourself aware of the duties, fees or taxes that may apply in your country in case you are charged an additional amount and to avoid any surprises down the track. Please contact your local customs or taxation office for more information.

 

Shipping to PO Boxes:

We currently do not offer shipping to PO Boxes.

 

Delivery failures

If a delivery cannot be completed for any reason and the order is returned to us, you will be responsible for any additional shipping fees that we may incur to resend your item(s) to you.

 

Once an order is declared as "delivered" by the carrier, your order is complete. Timebirds will not be liable for any failure by you to collect your order, nor does Timebirds accept any responsibility for an incorrect postal address.

 

 

This policy is current as at July 23th 2021.

Returns

This section refers to returns for change of mind and does not limit or exclude your rights under any consumer guarantees or otherwise for faulty goods.

 

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return for any reason, including for change of mind.

 

To be eligible for a change of mind return, your item(s) must:

  1. be in the same condition that you received it;
  2. be unworn and unused with original tags; and
    in its original packaging,
  3. including with any accessories, manuals, and documentation that shipped with the item(s).


You’ll also need the original receipt or proof of purchase.


We will not provide a refund due to your change of mind relating to a sale item.


To start a return, please contact us at support@timebirds.com, and we will do our best to assist you. If your return meets the eligibility criteria set out above, your item(s) must be packed in its original packaging and be returned via trackable postage to Timebirds Australia Pty Ltd, 36-38 Gipps Street, Collingwood, VIC. 3066 Australia. You are responsible for all packing and shipping fees for the returned item(s).

 

Item(s) sent back to us without first requesting a return, or outside of the 7-day period, will not be accepted.

 

Refund requests for accepted returns will only be processed once your item is received, which can take between 10 and 30 days. Original shipping fees are not refundable, and we will charge you an additional handling fee at our current rates of US$10 to cover admin and transaction fees associated with the processing of your returned item and refund. Additional fees may apply in the event of missing packaging, missing charging cable, damaged lens, and/or damaged housing.

 

In the unlikely event of an item being returned to us not functioning or seriously damaged upon arrival, we will contact you to confirm our costs to return the damaged item back to you or we will confirm the estimated costs for our team to repair the damaged item.

 

Returns and refund requests for items not purchased via timebirds.com will not be eligible to this policy.

 

We will not pay for import taxes, duties, or any additional charges for item(s) being shipped back to us from overseas. All shipments being sent to Timebirds Australia Pty Ltd. must be sent under Delivery Duties Paid (DDP) Incoterm. Shipment that requires customs clearance charges will automatically be refused and sent back to the sender.

 

You can always contact us for any return question at support@timebirds.com.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have within the required timeframe, and once the return is accepted, make a separate purchase for the new item.

 

Damaged and defects

Please carefully inspect your order upon receiving it. While we take care when packing your item for shipping, we aren’t responsible for any damage to the item while it is being delivered to you. If the package is damaged, please report it immediately to the carrier upon delivery.

 


If you think that your item is defective, damaged or if you receive the wrong item, please contact us so that we can evaluate the issue and make it right in accordance with our product warranty terms. To help resolve your issue efficiently, we recommend that you include a description of the issue that you’re experiencing with your item and photos where possible.

 

To obtain further information about our servicing and support for Timebirds products, please contact support@timebirds.com.

 

Acknowledgement of product specifications

All Timebirds products will comply with their specifications as set out on our website and in our product documentation, and are subject to variations in size, configuration or performance which are within normal recognised tolerance levels.

 

Timebirds® Timers uses piezoelectric buzzers. The sound output may vary based on external factors, such as the surrounding environment (e.g. outdoors, indoors, high ceilings or other surrounding noises like industrial fans). External factors and a person’s degree of hearing will all play a part in the level of sound that is experienced by each person.

 

Timebirds® Timers are using a rechargeable Lithium-ion battery. Battery life varies by use and may be lessened due to a variety of external factors, such as temperature, or normal depletion.

 

Timebirds® Timers are non-connected devices. Timebirds® Original uses a ceramic resonator that carries a 0.5% or 5,000 PPM (part per million) frequency tolerance. Timebirds® Sonic uses a Crystal that carries a 0.002% or 20 PPM (part per million) frequency tolerance.

 

You acknowledge that an issue with a Timebirds Timer clock or timer functionality or with its sound capability which is within normal recognised tolerance levels is not a damaged, faulty or defective product and, therefore, is not eligible for a return or refund.

 

Pre-order and reservation cancellation

You can cancel your pre-order at any time within 30 days from the date of order and receive a full refund. After 30 days, a US$10 cancellation fee will apply to cover the administrative and transaction processing costs associated with your cancelled order.

 

Once an item has been dispatched and a tracking number has been provided to you, our standard refund terms will apply.

 

Reservations will lock-in your position in our queue of orders and will be processed once all orders made before your reservation can be fulfilled by us. Reservations are fully refundable at any time until your order is confirmed by us. If your reservation is cancelled, you will forfeit your position in the rank of orders.

 

 

 

This policy is current as at June 20th 2021.