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Frequently Asked Questions

Tech and Specs

I can get timer apps for my phone… why do I need Timebirds Timer?

Phones are highly reflective, they go to sleep and they are expensive if they break. They are not made for the workout environment. All that aside - every athlete we talked to said they found calls and texts distracting - something coaches and PTs stressed, adding that they didn’t like personal notifications popping up in front of their clients. Timebirds™ allows you to remain 100% focused on your training. Plus there’s the emotional connection to those LEDs that so many of us love so much! 321 beep 🏋️

 

Do Timebirds™ Timers require a remote control?

No. There is only one reason to have a remote for a remote sized timer and that is, it would be cheaper to make it with off the shelf components. We've built Timebirds™ Timers from the inside out, so when we considered making a remote, our athletes quickly rejected the idea. They said it would be two items to pack/lose/break/charge. We've built the remote into the body of the timer because our Birds are always within reach. Wall-mounted gym timers on the other hand, they need remotes because they are 10ft in the air 😉 

 

Can you sync multiple units together?

This is something we will be exploring in the future. As of now, Timebirds™ operate independently. We really wanted to keep it as simple as possible. 🔮

 

Do Timebirds™ have sound?

Yes! Timebirds™ beeps the final 3 seconds before the time starts, to mark rounds in an EMOM or similar workouts; during the transition from rest to work and work to rest periods in intervals, and at the end of your workout. 🐓

 

How loud are Timebirds™?

Timebirds™ Original has is equipped with one piezo that produces a moderate sound. Timebirds™ Sonic is equipped with Sonic Dual Sound that makes it the loudest portable fitness timer on the market. Both Original and Sonic have adjustable sound levels 🔈🐓

 

Can I save my workouts ?

Yes ! All Timebirds™ have a memory function that saves your last workout settings. This particular function can be enabled or disabled based on your preference. 

 

How long does the battery last?

Timebirds™ Timers are fitted with a rechargeable lithium-ion battery,

  • Timebirds™ Sonic will run up to 14hrs from full charge, and 40 days in idle mode.
  • Timebirds™ Original will run up to 8hrs from full charge, and 30 days in idle mode

Both are rechargeable via the USB-C connector.

  • Timebirds™ Sonic will take 90 minutes to full charge
  • Timebirds™ Original will take 5-6 hours from flat to full charge

We’ve also included a low battery warning signal so you never start a session with the risk of running out of battery mid-workout. As a general rule, the colder the shorter the battery life will be. We recommend to use and store your Timebirds Timers in temperatures between 10 and 40 degrees Celsius (50 to 104 Degrees Fahrenheit) ⚡

 

What are Timebirds™ Timer's Clock accuracy

Timebirds™ Timers are non-connected devices and rely on in built chips that provides an accurate timing.

  • Timebirds™ Sonic uses an air tight Crystal that carries a 0.002% or 20 PPM (part per million) frequency tolerance. The reason why we are using such high tech is to prevent from any possible corrosion due to the moisture present in the air which, with time, could deteriorate this component.
  • Timebirds™ Original uses a ceramic resonator that carries a 0.5% or 5,000 PPM (part per million) frequency tolerance.

Can the Software be updated?

Both Timebirds™ Original and Sonic are software updatable. OS-4 and above can only be compatible with Timebirds™ Sonic.

 

Timebirds™ Original can not be loaded with OS-4 or above.

 

Timebirds™ Original OS-1 is the initial OS, and never designed to receive public firmware as it requires a specific software, cable and process to load the new code.

OS-2 enables Data transfer through the USB-C port, and using a simple freeware.

OS-3 is Timebirds™ Original's latest operating software (OS-3.12).

 

If you would like to update your OS-2 or above unit to the latest version, please follow the instructions below. If you have OS-1 installed and would like to upgrade to the latest OS, please contact us, based on your location, we might be able to accept you to ship your unit back to us so we can return it with the most updated OS. 🤖

 

Firmware updates can be found here

 

How do I know which Software is my Timebirds™ Timer running ?

The latest OS indicates the software revision as you cycle through the mode (oS 3:12).

 

  • OS-1 was loaded on units that shipped up until March 4th as the original OS.
  • OS-2 was loaded on units that shipped up from March 5th 2021
  • OS-3 was loaded on units that shipped from March 15th 2021
  • OS-4 is compatible with Timebirds Sonic only (sept 2021).

 

How often do you release software updates ?

We release software updates whenever we can improve the user experience or add new modes, if not both. We collect your feedback and try to implement it whenever possible. We then go through a period of test before releasing it to all users. There is no specific timeline for OS release.

 

How do I reset my Timebirds™ to factory settings

  • With Timebirds™ Original : Hold "-" "+" and the "bird" button for 3s
  • With Timebirds™ Sonic : Hold the "-" and "+" buttons for 3s.

 

Are Timebirds™ magnetic? Will magnet strength reduce over time

Timebirds™ Timers contain two Neodymium magnets, sometimes called super magnets, are the most powerful permanent magnets available. They are renowned for a powerful magnetic field, great bonding strength and high coercivity. They will hold their strength for over 100 years. 🧲

 

What modes come loaded on Timebirds™ Timers?

  • Fast start stopwatch
  • Count Up
  • Count Up Timer by round (eg. EMOM)
  • Count Down
  • Count Down Timer by round (eg. EMOM)
  • Custom Timer for Interval Training
  • Tabata*
  • Fight Gone Bad*
  • Clock display / Alarm Clock

*Timebirds Sonic only

 

What are the dimensions and weight of the Timebirds™ Timers?

Timebirds™ Timer weights 140gr (5oz) and measures 153 x 45 x 21mm (6 x 1.7 x 0.8in). It has the largest screen to size ratio you can find in the product category.

 

Troubleshooting

What is the warranty on Timebirds™ Sonic ?

Timebirds™ products come with a 12 month manufacturers warranty.

 

I can only see the “ : ” turn on when I try to power it on.

Timebirds™ Only

One thing lithium ion batteries do not like is hot and cold temperatures. Timebirds™ Originals have a deep sleep mode that is triggered when the temperatures become too extreme, or when the battery is completely flat. This is to protect the longevity of the device.

 

You need to reset it to factory new. Simply press and hold ‘ -’ ‘+’ and ‘bird’ buttons together for 3 seconds and you will be good as new.

 

Can I make my Timebirds™ Timer even louder?

Timebirds™ Original was designed to maximise, water, dust, chalk, sweat resistance while leaving enough of an opening to let the sound come out, which is a rather difficult challenge. Timebirds™ Original comes with moderate sound.

 

Timebirds™ Sonic embeds all Timebirds Original features plus the all new Dual Sonic Sound technology. If you are training outside or with loud music, Sonic is your best choice !

 

My Timebirds™ Original with OS-1 is off but it still beeps. What does this mean?

Timebirds Originals with OS-1 will sometimes do this when the battery is cold, in order to prompt you to plug it in or return it to a warmer environment. If you plug it in and give it a full charge, the battery will warm up automatically. If you can't warm your Timer up immediately you can turn the volume off by pressing the '-' button when the timer is running (in a workout mode) until you see "Sd_oFF" on the screen. OS-2 and above above have a new battery and safety management program that remove the need for this function.

 

My battery doesn't seem to last as long as it used to?

There are multiple reasons that could be related to this:

  1. Using your clock in very low temperature could reduce battery life.
  2. Having the alarm clock setting activated will consume more power
  3. Like any other Lithium i-on batteries, it will naturally loose some of its capacity over time, though it shouldn't exceed 30% over it's life-time.

We recommend resetting your device to the original factory settings by holding (+), (-) and the (bird) button for 3secs. You can also update to the latest OS which has even better battery power management

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Is magnetic strength reduced when the case on?

Magnetic strength will remain strong enough to hold your Timebirds onto metallic surfaces even when the case is on. External factors such as the quality of steel, surface finish, and paint thickness could also affect the overall magnetic strength when Timebirds is used together with its case. We have designed Timebirds protective cases to accomodate those variables as much as it is technically possible.

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Thanks but my issue isn't listed here

If you have any other problems with your Timebirds™ product(s), please contact us directly and we will help however we can support@Timebirds.com.

 

Check out our full warranty and return policy.

Shipping & Delivery

What countries do you deliver to?

We are shipping to Australia, USA (Including Hawaii, Alaska and all global APOs - US military bases from www.timebirds.com.

 

For all other regions, please check our international order page.

 

 

Where do you ship from ?

We are shipping from either Timebirds HQ in Melbourne, Australia, or our US warehouse in Southern California, USA.

 

How do I track my order?

Simply pop your tracking number into here 🎯

 

My order hasn't arrived! Can you help?

If you have a tracking number it means it's on it way and you can track it with the courier company. However, given COVID restrictions many freight companies are operating under unusual circumstances - we are asking for greater understanding and patience for all our partners. Pop your tracking number into here

 

If you have not received a tracking number yet, then the batch is still being packed. We are being as speedy as we can be - we are for your patience but please reach out if you have a significant delay. 🏎️

 

My order arrived damaged! Can you help?

As we try our best to provide exceptional service, some factors like shipping and handling are outside of our control, and issues like this can happen. The first thing you need to do is to immediately report your damaged delivery to the carrier, even before reporting it to us. You can then send us a photo of the broken/damaged item(s) you received and we'll do our best to resolve this as soon as possible. If we can help we will. 💔.

 

My tracking numbers says "delivered" but I haven't received it, can you help ?

With COVID19, most carriers are making contact less deliveries, and in the vast majority of times, parcels are either placed in a safe location or have been handed over to one of your neighbour. For for orders marked as "Delivered" or orders that have a final scan, we will not file lost in transit claims or offer refunds or resend your order at no cost.

 

What if I need to change my delivery address?

Customers are responsible for providing a valid mailing address upon check out. If an address change is required post check out, please contact us immediately at orders@timebirds.com. If you need to change your address once a tracking number has been assigned to your order, you will need to contact the carrier directly..

 

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