We are manufacturing units in Australia and shipping them units to our fulfilment centers in Australia, USA and Europe on a regular basis. We fulfil orders in priority of order date so the best way to secure an early dispatch is to place your orders now. Please see each product page for details on estimated shipping times when placing your order.

We are working hard to deliver orders as quickly as possible, and we endeavour to keep you updated regularly. We are heavily reliant on carriers to do their fair share of the work, with very little to no control over their operations. It can sometimes take a few days for tracking details to be fed back into their system, and if there is no tracking progress after 20 days from the dispatch date, and you still have not received your product, please contact our support team at team@timebirds.com.

For the latest information from our delivery partners, please visit their websites. 

When in stock, our products are generally shipped within 1 to 2 business days after placing your order. For more shipping updates, please check each product pages.

We dispatch orders in whole and do not dispatch part orders. If your order contains both in-stock items as well as pre-order items, we will hold the entire order until the pre-order item's release date before dispatching all items together.

You can change and place your order in a specific currency by using the currency selector located on the bottom or top of our page.

Our orders may be shipped from our US or EU warehouse or Timebirds HQ in Australia and based on the delivery address of your order. We are working hard to open our Timebirds products to more destinations soon.

You will not always be required to pay duty, customs fees or import taxes, as sometimes they will not apply to you or your order depending on your location. If such costs do apply to your order or are otherwise charged to us, then you are responsible for these types of charges, and we may pass on such costs to you for payment. So, it is important that you make yourself aware of the duties, fees or taxes that may apply in your country in case you are charged an additional amount and to avoid any surprises down the track. Please contact your local customs or taxation office for more information.

We currently do not offer shipping to PO Boxes and APOs.

This policy is current as at July 23th 2021.

This section refers to returns for change of mind and does not limit or exclude your rights under any consumer guarantees or otherwise for faulty goods.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return for any reason, including for change of mind.

To be eligible for a change of mind return, your item(s) must:

1. be in the same condition that you received it;
2. be unworn and unused with original tags; and
   in its original packaging,
3. including with any accessories, manuals, and documentation that shipped with the item(s).

You’ll also need the original receipt or proof of purchase. We will not provide a refund due to your change of mind relating to a sale item.

To start a return, please contact us at team@timebirds.com, and we will do our best to assist you. If your return meets the eligibility criteria set out above, your item(s) must be packed in its original packaging and be returned via trackable postage to

Refund requests for accepted returns will only be processed once your item is received, which can take between 10 and 30 days. Original shipping fees are not refundable, and we will charge you an additional handling fee at our current rates of US$10 to cover admin and transaction fees associated with the processing of your returned item and refund. Additional fees may apply in the event of missing packaging, missing charging cable, damaged lens, and/or damaged housing.

In the unlikely event of an item being returned to us not functioning or seriously damaged upon arrival, we will contact you to confirm our costs to return the damaged item back to you or we will confirm the estimated costs for our team to repair the damaged item.

Returns and refund requests for items not purchased via timebirds.com will not be eligible to this policy.

We will not pay for import taxes, duties, or any additional charges for item(s) being shipped back to us from overseas. All shipments being sent to Timebirds Australia Pty Ltd. must be sent under Delivery Duties Paid (DDP) Incoterm. Shipment that requires customs clearance charges will automatically be refused and sent back to the sender.

You can always contact us for any return question at team@timebirds.com.

The fastest way to ensure you get what you want is to return the item you have within the required timeframe, and once the return is accepted, make a separate purchase for the new item.

Please carefully inspect your order upon receiving it. While we take care when packing your item for shipping, we aren’t responsible for any damage to the item while it is being delivered to you. If the package is damaged, please report it immediately to the carrier upon delivery.

If you think that your item is defective, damaged or if you receive the wrong item, please contact us so that we can evaluate the issue and make it right in accordance with our product warranty terms. To help resolve your issue efficiently, we recommend that you include a description of the issue that you’re experiencing with your item and photos where possible.

To obtain further information about our servicing and support for Timebirds products, please contact team@timebirds.com.

This policy is current as at June 20th 2021.

You can cancel your pre-order at any time within 30 days from the date of order and receive a full refund. After 30 days, a US$10 cancellation fee will apply to cover the administrative and transaction processing costs associated with your cancelled order.

Once an item has been dispatched and a tracking number has been provided to you, our standard refund terms will apply.

Reservations will lock-in your position in our queue of orders and will be processed once all orders made before your reservation can be fulfilled by us. Reservations are fully refundable at any time until your order is confirmed by us. If your reservation is cancelled, you will forfeit your position in the rank of orders.