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    Warranty & returns policy

    Overview


    Timebirds warrants the included hardware product and accessories against defects in materials and workmanship for one (1) year from the date of original retail purchase when used in accordance to Timebirds User Manuals. Timebirds™ does not warrant against normal wear and tear, damaged cause by accidents or abuse, dissatisfaction due to buyer’s remorse, or damages incurred during transportation


    To obtain services on Timebirds™ product, contact support@timebirds.com.


    Note that all claims made under Timebirds™ Warranty will be governed by the terms set out in this document.


    If you submit a valid claim under this warranty, Timebirds™ will either repair, replace or refund your product at its own discretion. Warranty benefits are in addition to rights provided under local consumer laws and does not exclude, limit or suspend a buyer’s rights arising from their local consumer law. Consumers have the right to choose whether to claim service under Timebirds™ limited warranty or under their consumer law rights.


    You may be required to provide proof of purchase details when making a claim under this warranty. 


    This warranty excludes normal depletion of consumable parts such as batteries unless failure has occurred due to a defect in Material and workmanship. Warranty excludes software. Software upgrades can be released to improve user's experience. Damaged resulting from abuse, accident, modification, unauthorised repairs or any other causes that are not defect will also be excluded from this warranty.


    Limitation of liability: Timebirds™ is not liable for consequential or special damages resulting from inability to use or result from the use of its products.



    How to make a claim?


    Claims for defective product must be made within seven (7) days from invoice date.

    Claims for missing parts must be made within seven (7) days after the product is received.


    Pictures or/and videos are required to claim defective products, along with a copy of the original invoice. Warranty claims for products not purchased via timebirds.com will not be eligible to this policy.


    Any claim for defective merchandise returns must be packed in original packaging and be returned to Timebirds Australia Pty Ltd, 36-38 Gipps Street, Collingwood, VIC 3066. Australia.


    Items sent back to us without first requesting a Warranty Claim will not be accepted. In any case, you will be responsible for shipping fees for the returned item(s). 


    Timebirds Australia will not pay for import taxes, duties, or any additional charges for orders being returned to us from overseas. All shipments being sent to Timebirds Australia Pty Ltd. must be sent under Delivery Duties Paid (DDP) Incoterm. Shipment that requires customs clearance charges will automatically be refused and sent back to the sender.


    If the claim is justified, Timebirds™ will either repair, replace or refund your product at its own considered discretion.


    If the returned item(s) do not present any of the reported defect, you will be responsible for the return shipping fees (US$20). An invoice will be sent to your email address on file. Your payment must be received within 30 days, after which your Item(s) will be considered as abandoned and donated to Charity.


    Warranty items  that have been repaired or replaced will be shipped under "return after repair" condition.



    Returns


    We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.


    To be eligible for a return, your items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging, including any accessories, manuals, and documentation that shipped with the product. You’ll also need the receipt or proof of purchase.


    The merchandise returns must be packed in its original packaging and be returned to Timebirds Australia Pty Ltd, 36-38 Gipps Street, Collingwood, VIC. 3066 Australia.


    To start a return or change-of-mind returns, contact us at support@timebirds.com, and we will do our best to assist you. If your return is accepted, your item must be returned via a trackable postage similar to the one used when you received your items. Items sent back to us without first requesting a return will not be accepted. You will be responsible for shipping fees for the returned item(s). Refund requests can take up between 10-30 days, and will be processed once your item is received. Original shipping fees are not refundable, and a US$5 handling fee will apply to cover for admin and transaction fees. The following fees could apply in the event of Missing Packaging ($5) missing charging cable ($5) damaged lens ($5), damaged housing ($10). In the unlikely event of the unit being returned not functioning or seriously damaged upon arrival, we will contact you with the shipping fee associated to the return of your package or the estimated cost for repair.


    Returns and refund requests for products not purchased via timebirds.com will not be eligible to this policy.


    Timebirds Australia will not pay for import taxes, duties, or any additional charges for orders being shipped back to us from overseas. All shipments being sent to Timebirds Australia Pty Ltd. must be sent under Delivery Duties Paid (DDP) Incoterm. Shipment that requires customs clearance charges will automatically be refused and sent back to the sender.


    You can always contact us for any return question at support@timebirds.com.



    Damages and issues


    Please inspect your order upon reception. If the package is damaged please report it immediately to the carrier upon delivery. You can also contact us if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


    Claims for defective product must be made within 7 days after the product is received.

    Claims for missing parts must be made within 7 days after the product is received.

    Note that Pictures or/and videos are required to claim defective products, along with a copy of the original invoice.


    If the claim is justified, Timebirds™ will either decide to repair, replace or refund your product at its own discretion.



    Delivery


    In the unlikely event that an order is returned to our warehouse, your will be responsible for any additional shipping fees that would incur to resend your package. Once a package is declared as "delivered" by the carrier, your order is complete. 

     


    Exchanges


    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.



    Order Refunds


    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Original shipping fees will not be refunded.



    Pre-order Cancelation


    You can cancel your pre-order at anytime within 30days from the date of purchase and receive a full refund.  Pass 30 days, a $10 cancelation fee will apply to cover for admin and transaction, and restocking fees.


    Once a tracking number has been provided to you, our standard refund policy will apply.



    Reservation Cancelation


    Reservations are fully refundable at anytime, and until your order is confirmed. Reservations will lock-in your position in the queue as we will be fulfilling those in order. If your reservation is canceled, you will loose your place and your rank will be given to the next one in the queue.