This section refers to returns for change of mind and does not limit or exclude your rights under any consumer guarantees or otherwise for faulty goods.
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return for any reason, including for change of mind.
To be eligible for a change of mind return, your item(s) must:
(1) be in the same condition that you received it;
(2) be unworn and unused with original tags; and
(3) in its original packaging, including with any accessories, manuals, and documentation that shipped with the item(s).
You’ll also need the original receipt or proof of purchase.
We will not provide a refund due to your change of mind relating to a sale item.
To start a return, please contact us at firstname.lastname@example.org, and we will do our best to assist you. If your return meets the eligibility criteria set out above, your item(s) must be packed in its original packaging and be returned via trackable postage to Timebirds Australia Pty Ltd, 36-38 Gipps Street, Collingwood, VIC. 3066 Australia. You are responsible for all packing and shipping fees for the returned item(s).
Item(s) sent back to us without first requesting a return, or outside of the 7-day period, will not be accepted.
Refund requests for accepted returns will only be processed once your item is received, which can take between 10 and 30 days. Original shipping fees are not refundable, and we will charge you an additional handling fee at our current rates of US$10 to cover admin and transaction fees associated with the processing of your returned item and refund. Additional fees may apply in the event of missing packaging, missing charging cable, damaged lens, and/or damaged housing.
In the unlikely event of an item being returned to us not functioning or seriously damaged upon arrival, we will contact you to confirm our costs to return the damaged item back to you or we will confirm the estimated costs for our team to repair the damaged item.
Returns and refund requests for items not purchased via timebirds.com will not be eligible to this policy.
We will not pay for import taxes, duties, or any additional charges for item(s) being shipped back to us from overseas. All shipments being sent to Timebirds Australia Pty Ltd. must be sent under Delivery Duties Paid (DDP) Incoterm. Shipment that requires customs clearance charges will automatically be refused and sent back to the sender.
You can always contact us for any return question at email@example.com.
The fastest way to ensure you get what you want is to return the item you have within the required timeframe, and once the return is accepted, make a separate purchase for the new item.
Damaged and faulty items
Please carefully inspect your order upon receiving it. While we take care when packing your item for shipping, we aren’t responsible for any damage to the item while it is being delivered to you. If the package is damaged, please report it immediately to the carrier upon delivery.
If you think that your item is defective, damaged or if you receive the wrong item, please contact us so that we can evaluate the issue and make it right in accordance with our product warranty terms. To help resolve your issue efficiently, we recommend that you include a description of the issue that you’re experiencing with your item and photos where possible.
To obtain further information about our servicing and support for Timebirds products, please contact firstname.lastname@example.org.
Acknowledgement of product specifications
All Timebirds products will comply with their specifications as set out on our website and in our product documentation, and are subject to variations in size, configuration or performance which are within normal recognised tolerance levels.
Timebirds® Timers uses piezoelectric buzzers. The sound output may vary based on external factors, such as the surrounding environment (e.g. outdoors, indoors, high ceilings or other surrounding noises like industrial fans). External factors and a person’s degree of hearing will all play a part in the level of sound that is experienced by each person.
Timebirds® Timers are using a rechargeable Lithium-ion battery. Battery life varies by use and may be lessened due to a variety of external factors, such as temperature, or normal depletion.
Timebirds® Timers are non-connected devices. Timebirds® Original uses a ceramic resonator that carries a 0.5% or 5,000 PPM (part per million) frequency tolerance. Timebirds® Sonic uses a Crystal that carries a 0.002% or 20 PPM (part per million) frequency tolerance.
You acknowledge that an issue with a Timebirds Timer clock or timer functionality or with its sound capability which is within normal recognised tolerance levels is not a damaged, faulty or defective product and, therefore, is not eligible for a return or refund.
If a delivery cannot be completed for any reason and the order is returned to us, you will be responsible for any additional shipping fees that we may incur to resend your item(s) to you.
Once an order is declared as "delivered" by the carrier, your order is complete. Timebirds will not be liable for any failure by you to collect your order, nor does Timebirds accept any responsibility for an incorrect postal address.
Pre-order and reservation cancellation
You can cancel your pre-order at any time within 30 days from the date of order and receive a full refund. After 30 days, a US$10 cancellation fee will apply to cover the administrative and transaction processing costs associated with your cancelled order.
Once an item has been dispatched and a tracking number has been provided to you, our standard refund terms will apply.
Reservations will lock-in your position in our queue of orders and will be processed once all orders made before your reservation can be fulfilled by us. Reservations are fully refundable at any time until your order is confirmed by us. If your reservation is cancelled, you will forfeit your position in the rank of orders.
This policy is current as at June 20th 2021.