Shipping & Returns
Timers are currently shipping in batches with estimated shipping times from 3-8 weeks. See each product page for details on estimated shipping times when placing your order.
We are currently Shipping to Australia and the United States, and planning to open to more destinations later in the year.
Customers are responsible for providing a valid mailing address upon check out. If an address change is required post check out, please contact us immediately at firstname.lastname@example.org. If you need to change your address once a tracking number has been assigned to your order, you will need to contact the carrier directly.
All shipments will be dispatched via trackable shipping methods.
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging, including any accessories, manuals, and documentation that shipped with the product. You’ll also need the receipt or proof of purchase.
The merchandise returns must be packed in its original packaging and be returned to Timebirds Australia Pty Ltd, 36-38 Gipps Street, Collingwood, VIC. 3066 Australia.
To start a return or change-of-mind returns, contact us at email@example.com, and we will do our best to assist you. If your return is accepted, your item must be returned via a trackable postage similar to the one used when you received your items. Items sent back to us without first requesting a return will not be accepted. You will be responsible for shipping fees for the returned item(s). Refund requests can take up between 10-30 days, and will be processed once your item is received. Original shipping fees are not refundable, and a US$5 handling fee will apply to cover for admin and transaction fees.
Returns and refund requests for products not purchased via timebirds.com will not be eligible to this policy.
Please note that Timebirds Australia is not responsible for duties, taxes, or any additional charges for orders shipped internationally. All shipments are sent under Delivery Duties Unpaid (DDU) Incoterm.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
- Claims for defective product must be made within 7 days after the product is received.
- Claims for missing parts must be made within 7 days after the product is received.
Note that Pictures or/and videos are required to claim defective products, along with a copy of the original invoice
If the claim is justified, Timebirds™ will either decide to repair, replace or refund your product at its own discretion.
In the unlikely event that an order is returned to our warehouse, your will be responsible for any additional shipping fees that would incur to resend your package.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Original shipping fees will not be refunded.
You can cancel your pre-order at anytime within 30days from the date of purchase and receive a full refund. A $5 cancelation fee will apply to cover for admin and transaction fees. Once a tracking number has been provided to you, our standard refund policy will apply.