Shipping & Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging, including any accessories, manuals, and documentation that shipped with the product. You’ll also need the receipt or proof of purchase.
The merchandise returns must be packed in its original packaging and be returned to Timebirds Australia Pty Ltd, 36-38 Gipps Street, Collingwood, VIC. 3066 Australia.
To start a return, contact us at firstname.lastname@example.org, and we will do our best to assist you. If your return is accepted, we’ll send you the instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.
For change-of-mind returns, you will be responsible for shipping fees for the returned item(s). Refund requests can take up between 10-30 days.
Returns and refund requests for products purchased through unauthorised resellers or retailers will not be eligible to this policy.
Please note that Timebirds Australia is not responsible for duties, taxes, or any additional charges for orders shipped internationally.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
- Claims for defective product must be made within thirty (30) days from invoice date.
- Claims for missing parts must be made within thirty (30) days after the product is received
Note that Pictures or/and videos are required to claim defective products, along with a copy of the original invoice
If the claim is justified, Timebirds™ will either repair, replace or refund your product at its own discretion.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
You can cancel your pre-order at anytime within 30days from the date of purchase and receive a full refund. A $5 cancelation fee will apply to cover for admin and transaction fees. Once a tracking number has been provided to you, our standard refund policy will apply.