We are shipping to Australia, USA (Including Hawaii, Alaska and all global APOs - US military bases from www.timebirds.com.
For all other regions, please check our international order page.
Three possible reasons:
(1) It might be in your email junk box - Try searching your junk box for an email from: firstname.lastname@example.org
(2) Your email address on file isn’t correct - please contact us at: email@example.com
(3) Your order hasn’t shipped yet. Current orders are taking between 1-4 weeks. Our priority is to get all orders into the hands of customers, the speed at which this is happening is slower than we’d like as we find ourselves at the mercy of external factors namely the availability of planes to transport cargo. This is causing a bottleneck at postal warehouses - hence your tracking number being stagnant.
My order arrived damaged! Can you help?
As we try our best to provide exceptional service, some factors like shipping and handling are outside of our control, and issues like this can happen. The first thing you need to do is to immediately report your damaged delivery to the carrier, even before reporting it to us. You can then send us a photo of the broken/damaged item(s) you received and we'll do our best to resolve this as soon as possible. If we can help we will. 💔
If you have a tracking number it means it's on it way and you can track it with the courier company. However, given COVID restrictions many freight companies are operating under unusual circumstances - we are asking for greater understanding and patience for all our partners. Pop your tracking number into here
If you have not received a tracking number yet, then the batch is still being packed. We are being as speedy as we can be - we are for your patience but please reach out if you have a significant delay. 🏎️
We are shipping from either Timebirds HQ in Melbourne, Australia, or our US warehouse in Southern California, USA.
With COVID19, most carriers are making contact less deliveries, and in the vast majority of times, parcels are either placed in a safe location or have been handed over to one of your neighbour. For for orders marked as "Delivered" or orders that have a final scan, we will not file lost in transit claims or offer refunds or resend your order at no cost.
Customers are responsible for providing a valid mailing address upon check out. If an address change is required post check out, please contact us immediately at firstname.lastname@example.org. If you need to change your address once a tracking number has been assigned to your order, you will need to contact the carrier directly.